Frequently Asked Questions

Shipping & Delivery
Ordering Procedures
Delivery Status / Confirmation
Additional Services
Privacy and Security

Ordering Procedures (see answers)
Status of Delivery and Confirmation (see answers)
Additional Services (see answers)
Privacy and Security (see answers)


Shipping and Delivery

In most locations in European Union, Australia, USA and Canada we deliver using mail services such as FedEx, DHL, TNT, UPS, USPS. In other locations where mail services are not as fast or reliable such as Eastern Europe, Russia & CIS and countries of South-East Asia we often deliver using a local accredited courier.

  • How long does it take to deliver ?

Delivery time varies based on the location and can be between 1 and 5 business days. In most locations we are able to deliver within 3-4 business days.

  • Do you deliver wine & alcohol to all of your serviced locations ?

We can deliver wine and alcoholic beverages in any locations, except where prohibited by law.
We are currently unable to deliver baskets containing alcohol in the following countries: Sweden, Finland, United Arab Emirates, Saudi Arabia and other countries in Middle East where the alcohol delivery is prohibited.

Due to local ordinances, in the United States we are unable to deliver alcohol in the following States: AK, AZ, CA, CO, CT, DC, FL, HI, ID, IL, IN, IA, LA, MI, MN, MO, NE, NV, NH, NM, NC, ND, OH, OR, SC, TX, VT, WV, WI, WY. Additionally, you must be 21 years and older to purchase gift baskets containing wine. Adult signatures are required on all wine shipments.

ATTENTION regarding shipping to APO/FPO (military) addresses:
No alcohol is allowed to be shipped via military mail.




Ordering Procedures

See our complete list of cities, listed by country. We deliver gifts anywhere to Europe, Northern America, Asia, Oceania, Middle East and Caribbean: to 200 countries Worldwide.  If your desired destination is not on our list, then that most likely means that we will need to charge an extra fee for distant delivery.  Please contact us and we will gladly handle any and all the questions you might have.  The amount of our distant delivery fee will vary according to the exact distance, weather, and geographical conditions. Most of our unlisted locations have a delivery fee that ranges from $20 to $39 USD.  Please contact us to inquire about the delivery possibility for a specific location.  After that, you can order on-line.    Actually, all of our customer service is conducted via e-mail or phone by customer support representatives from our international offices.  Our trusted representatives will pass on any and all the special instructions to our gift delivery agents and florists in your selected city of delivery.      For our customers' protection, we do not store any of your billing information on our servers.  Your credit card or PayPal information is deleted immediately after we complete your order, which means that we cannot charge your credit card again for any reason.  However, it is still possible to make changes to your order: all you need to do is contact us and we will help you make any changes necessary.  All that will be required is the re-submission of your payment information using a shorter form which we'll send you by email (additional payment over the phone is also possible).   We deliver between 9 am and 9 pm in most serviced locations, local time.  However, we can certainly try to make exceptions if you have a special request in advance.  When you press the "Submit" button, you are authorizing us to charge your credit card in real time.  After ordering, you will receive an e-mail notification from VeriSign, our secure payment provider.  If you would like to place your order in advance and wait to charge your credit card, please place an Offline Order and contact us so that we can charge your credit card then.  Please be aware, however, that we need to charge your credit card at least 1 business day in advance of delivery. We can always attempt to contact your intended recipient in order to arrange the delivery, but if there is no phone number or if a phone number is not provided, we cannot guarantee the delivery on the date you request.  If your intended recipient is not at home, you have a few options.  We can leave your gift at the door or with neighbors, we can place a note with our local phone number on the recipient's door, or we can attempt a re-delivery for an additional fee.  Please note that if the delivery location is an apartment building, it is not suggested to leave the gift at the door. Please  contact us with questions, or please specify delivery instructions in Comments/Order Details field when you place your online order.   We can certainly validate your specified address by sending over a local courier, for a cost of $40 USD.  To utilize this special service, please pay on-line with a credit card or contact us for payment instructions.  Please note: if we are unable to deliver because of an incorrectly specified address, we will apply your payment to cover communication fees, courier fees, and materials costs.  We will automatically subtract $40 USD or 40% of your order total—whichever is greater—if we are able to reuse the gift basket, or we will keep the entire amount if we are not able to reuse the incorrectly delivered materials or perishable goods. For your protection, we do not store your credit card information on our server. The information is deleted after the transaction has been completed. Consequently we cannot charge your credit card again later. It is still possible to make changes and to add an item to your order later but you would need to resubmit your credit card information. Contact us and we will solve this problem.

If you would like us to make a Surprise Delivery without us calling or contacting your intended recipient in advance, please make sure to request this in the Comments field of the order form.  When our representatives process your order, they will make sure to schedule the delivery without disclosing your name or the contents of the gift being delivered.  Please note that we cannot always ensure that your intended recipient will be at home at the time of delivery.  If we need to make multiple attempts at delivery, we can no longer guarantee the liveliness of your flowers or other perishable items. We may also ask you to pay additional delivery fees to cover extra trips to the delivery address. In summary Surprise Delivery is not a recommended way to order due to the reasons described above.

Absolutely: with we’re dedicated to making it easy for you to send luxury gifts anywhere in the world, even when your recipient is in a non-traditional place such as a cruise ship, hospital, at school, or even at church.



Status of Delivery and Confirmation

At the end of your specified delivery day (US time), our local offices will send an electronic confirmation of delivery to your e-mail address.  In some cases, it may take up to 24 hours to deliver your confirmation, as some of our local offices are rather remote.  If your order is delayed for any reason, we will certainly notify you via e-mail or by phone.

Don't worry!  Sometimes it can take up to 24 hours to send our electronic confirmation of delivery.  More often than not, our order status database is updated within 4 to 6 hours of your delivery.  Some of our more remote locations do not yet have access to the Internet, so just hang in there and be patient with us.  All our updates are done by hand to ensure proper attention to detail, so please just check again in a few hours.   

We do not always use the shipping companies to deliver the gifts. In some cases your gift can be scheduled for delivery with a local courier. You can always contact us to inquire about the status of your order and we'll be happy to assist you.



Additional Services

Of course you can attach a personalized note to any Gift Card ordered with your gift.  Just place your order: after you specify the address information at checkout, you will have a chance to type in the text of your note. 

Absolutely! You can include your company’s logo, slogan, and other branding materials for FREE, printed on the gift card that comes with each order. Learn more about adding your logo to gifts here.

Send your high quality (300 dpi) .JPEG, .PNG, or .TIFF files along with your order. Please allow an additional 7 business days from the date of payment, in addition to regional shipping times, for deliveries logo printing.

Absolutely!  You are more than welcome to request personalized gifts for delivery.  We can accommodate most requests as long as the items are locally available. This includes: Custom Gift Baskets, Gift Certificates, Toys, Movie / Theater Tickets, Electronics or Jewelry. Please contact us for more details. Yes, you can send us a digital picture of yourself via e-mail and we will print it on a color printer for delivery with the order.  The cost of this service is $5.00 USD per single photo.  Please, specify your order number in your e-mail.



Privacy and Security

Any information you provide is considered private information and will not be shared.  This includes your name, address, phone, e-mail address, and credit card information.  The name and address of your intended recipient is shared with our local florists, but with no one else.  For security reasons a copy of your credit card information or PayPal account information is not stored on our database, which makes it impossible for hackers to steal.   As soon as you place an order, you are redirected to VeriSign secured order form.  By choosing this level of security, we are able to establish a secure connection between your computer and our server.  Using Secure Sockets Layering (SSL), an advanced encryption technology used to protect the storage and transfer of your data, we are able to keep your personal information from unauthorized parties.  Your order remains encrypted until it is safely behind the firewall of our order-processing center.  A copy of your credit card information or PayPal account information is not stored on our database, which makes it impossible for hackers to steal.   In rare instances the private information you provide may be shared with the appropriate law enforcement officials or investigative authorities if we believe that such action is necessary to: The purpose of this disclosure would be solely to identify, contact or bring legal action against anyone who would attempt to cause injury to another's rights or property.   You can either fax your completed order form to our US fax number: 1-646-200-5794, or you can prepare your order online and click "Order Offline" upon completing your order.  After this, we will contact you to complete your transaction over the phone.